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Style and Design

I ordered my wedding rings on 1/31/2017. The website said they would be ready in 4-5 business days--that would be 2/7/17, at the outside.

My rings were not shipped until 2/11/17. We both wear the same size ring. When are rings arrived, not only were they way larger than had been ordered, but one of the rings was larger than the other. I have request a refund.

The manufacturer insists that there is nothing wrong with the rings they sent me even though I sent them photos showing that the rings are missized. Although the manufacturer mentions a 14 day return policy on their website, when I requested a refund they said that they only make refunds if it is their fault and then they charge a 20% restocking fee.

But, for a fee, they will resize my rings. How's that for customer service and quality control!!!!

Product or Service Mentioned: Justtitanium Wedding Titanium Ring.

Reason of review: Not as described.

Monetary Loss: $200.

Preferred solution: Full refund.

I didn't like: Late delivery and the rings were made in the wrong sizes.

Company wrote 0 private or public responses to the review from Feb 27, 2017.
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